Delivery And Shipping Policy

What is ArtCraft’s Shipping Policy?
We strive to deliver products purchased from ArtCraft in excellent condition and in the fastest time possible. As an introductory offer, all nationwide shipping is currently free on Shipping method for this will be standard and products shall take 7-8 business days to get delivered once dispatched.

  1.  If the order is cancelled before being shipped, lost or un-delivered to your preferred location, we will reattempt the complete order including any shipping charges, if paid online.
  2.   If you return an order delivered to you, return & shipping charges will be born by you. For accounts whose return behaviour violates our fair usage policy, a delivery charge of Rs. 1000 additional will be levied on all orders, irrespective of order value.
    *Order value is calculated after applying discounts/VAT/GST or any other applicable charges
  3. We do not accept returns . Only exchange (if feasible and approved) in which customer needs to pay delivery charges 3 times.
    We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 1000 additionally for all orders and disable cash on delivery option for accounts that have high percentage of returns and shipments not accepted by value of orders placed.
    How do I check the status of my order?
    Please log into your account and tap on “Order History” section under your Account page of Website/M-site. Click on the view order of the specific order you want to track. Then on the next page click on track order to check the exact order status.
    How are orders placed on ArtCraft delivered to me?
    All orders placed on ArtCraft are dispatched through other courier partners such as Blue Dart, FedEx, Aramex Etc.

    I have received a partial item/partial order or an Untenanted/Void packet?
    Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
    Please do not use the item for which claim is being raised.
    You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)
    The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
    The refund for prepaid/Cash on delivery orders will be done after the investigation
    You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
    Failure to provide adequate information about the case.
    Failure to provide snapshots of the packet and box(if any)
    If a pilferage delivery was received, pilferage claims must be made the same day and within 24 hours of the product being delivered.
    You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end.
    You have used the item for which claim was raised.

Please note :-

Due to changes in terms and conditions of delivery partner we offer no claims on delivery of mirror portion of products.

You can opt for delivery without mirror/glass and get a standard amount deducted from your order value depending on size of mirror.

No claims shall be entertained for broken mirror recieved.